Course Catalogue.

Harness the Business Writing Process (Emphasis on Email)

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After participating in this course, you will be able to: 

  • Define communication process
  • Understand why writing is just part of the writing process
  • Understand why AIAA (attention, interest, attitude, action) is important when writing email
  • Using W5 (who, what, where, when, why) to write email
  • Write email in an effective and efficient manner

Description
For many in business, e-mail has become the primary means of communication. As the time spent on writing e-mail continues to rise, the threat of confusing and even losing a customer makes effective e-mail writing critical to your business success. This webinar is to become a more effective and efficient e-mail writer--writing e-mail messages that answer questions, solve problems, get to the point and generate action.

At the heart of the workshop is an introduction to the five-stage writing process: Planning, Research, Outline, Writing, Revision/Editing. The workshop then shows you a short cut that enables you to apply the writing process to e-mail messages so you can efficiently write effective e-mail messages.

Course Outline

  • Attention, Interest, Attitude, Action (AIAA)
  • Writing process
  • Planning and purpose
  • Who, what, where, when and why (W5) and email
  • Email subject: be specific
  • Email body and conclusion (call to action, as required)
  • Tone - make it appropriate
  • Paragraphs, numbered and bullet points

Who Should Attend
Anyone looking to become a more effective and efficient email writer.

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Course Rating
3.6 out of 5

Overall rating of this course by its previous attendees!

SCHEDULED OFFERINGS

This course is currently scheduled at the following locations. Click the city name to learn even more details about this course.

Online,
on 4/3/2019

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ON-SITE TRAINING
This course can be customized and delivered to a group at your facility saving time and money.
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COURSE CREDIT

Almost all of EPIC's seminars and webinars offer :

  • Continuing Education Units (CEUs) and
  • Professional Development Hours (PDHs)

These course credits will help attendees earn training requirements for their associations or provincial governing bodies.

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