Course Catalogue.

Conflict and How to Deal with it as a New Manager

1.5 Professional Development Hours

In this webinar you will learn:
• How to effectively listen to become empowered to resolve any conflict
• How to re-frame negativity into positivity to get agreements
• How to engage in “solutioneering”
• How to analyze personality styles to meet the needs of those in conflict
• How to effectively deflect conflict with different personality styles and build powerful lasting business relationships

How comfortable are you with conflict? Do you fight, flee, freeze, or ignore? As a new manager, especially if you are promoted from within, you will have to establish the credibility and respect that you deserve with your former colleagues. Even if you are a new manager to the company, your subordinates will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues, now subordinates who resist your direction and goals.

You will be expected to handle conflict between your subordinates. And you will need to mediate between your managers and those who report to you. Conflict is inevitable, but with powerful conflict transformation tools, you will emerge as a strong, yet well liked, supervisor.

Who Should Attend?
Motivated, eager employees in a working environment who desire to reach their full potential as great leaders, including: 

  • Managers
  • Supervisors/Administrators
  • Individuals who have recently been (or will soon be) promoted into a role involving management
Course Rating
4.3 out of 5

Overall rating of this course by its previous attendees!


This course is currently scheduled on the following date. Click to learn even more details about this offering.

Online, 1/27/2023


Almost all of EPIC's courses offer :

  • Continuing Education Units (CEUs) and
  • Professional Development Hours (PDHs)

These course credits will help attendees earn training requirements for their associations or provincial governing bodies.

This course can be customized and delivered to a group at your facility saving time and money.
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