Course Catalogue.

Conflict and How to Deal with it as a New Manager

1.5 Professional Development Hours

After participating in this course, you will be able to:

  • Effectively listen to become empowered with strategies to resolve conflict situations
    • Re-frame negativity into positivity to get agreements and buy-in
    • Engage in “solutioneering” to problem solve challenging disputes
    • Analyze different conflict personality styles to meet their needs and find solutions
    • Effectively deflect conflict with different personalities and build powerful lasting business relationships

How comfortable are you with conflict? As a new manager, especially if you are promoted from within, you will have to establish the credibility and respect that you deserve with your former colleagues. Even if you are a new manager just joining a company, your subordinates and managers will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues, now subordinates. who resist your direction and goals. You will be expected to handle conflict between your subordinates.

Conflict is inevitable, but with powerful transformation tools, you will emerge as a strong, respected, yet well-liked supervisor.

Course Outline

  • Analyze and strategize using conflict management styles.
  • Demonstrate effective listening, reframing, and confronting.
  • Practice anger reduction to reach a resolution.
  • Transform discord into accord to resolve disputes.

Who Should Attend?

  • New managers
  • Seasoned supervisors
  • Those who are preparing to become a manager.
  • Eager employees desiring to be acknowledged as respected leaders.
Course Rating
4.3 out of 5

Overall rating of this course by its previous attendees!


This course is currently scheduled on the following date. Click to learn even more details about this offering.

Online, 2/15/2024


Almost all of EPIC's courses offer :

  • Continuing Education Units (CEUs) and
  • Professional Development Hours (PDHs)

These course credits will help attendees earn training requirements for their associations or provincial governing bodies.

This course can be customized and delivered to a group at your facility saving time and money.
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