Course Catalogue.

After participating in this course, you will be able to:

• Understand your role and responsibilities as a leader and how to establish the trust of your staff.
• Recognize and use your DiSC style and understand the needs of others on your team.
• Identify the behaviours associated with emotional Intelligence and understand how they can contribute to your leadership effectiveness.
• Apply leadership theories to understand why people will choose to follow you, and stay motivated and retained in the organization.
• Learn to support the building and effectiveness of teams.
• Provide and receive useful and helpful feedback to enhance performance and understand the challenges the team may face.

Description
If you have recently been promoted to a supervisory or management position or want to sharpen your skills to become a more effective leader and manager, this course will help you master some business fundamentals by learning the language of leadership and management.

You will learn how to successfully transition from employee to manager and confidently take on the mantle of leadership. You will learn the skills required to delegate responsibility and engage your employees on multiple levels. A large part of a manager’s job involves getting things done through other people, and this course will help you understand how to influence and direct other people’s performance. Finally, you will learn how to get the most out of your team by understanding the different behaviors within it, building trust and resolving conflicts. In addition, you will discover insight into your ability to lead your team to accomplish the mission.

Course Outline

• Team building
• Human Behaviour
• Emotional Intelligence
• Situational leadership
• Leadership and power
• Effective communication skills
• Performance conversations
• Conflict Resolution
• Organizational values
• Organizational change
• Diversity in the workplace

Who Should Attend

• Managers and Supervisors
• Project Managers
• Business Owners
• Directors and VPs