Course Catalogue.

After participating in this course, you will be able to:

• Understand your role and responsibilities as a leader and how to establish the trust of your
• Recognize and use your DiSC style and understand the needs of others on your
• Identify the behaviours associated with emotional Intelligence and understand how they can contribute to your leadership
• Apply theories of leadership to understand why people will choose to follow you, and stay motivated and retained in the
• Learn to support the building and effectiveness of
• Provide and receive useful and helpful feedback to enhance performance and understand the challenges the team may

Description
If you have recently been promoted to a supervisory or management position or want to sharpen your skills to become a more effective leader and manager, this course will help you master some fundamentals of business by learning the language of leadership and management.

You will learn how to make a successful transition from employee to manager and to confidently take on the mantle of leadership. You will learn the skills required to delegate responsibility and engage your employees on multiple levels. A large part of a manager’s job involves getting things done through other people, and this course will help you understand how to influence and direct other people’s performance. Finally, you will learn how to get the most out of your team by understanding the different behaviors within it, build trust and resolve conflicts. In addition, you will discover an insight in your own ability to lead your team to accomplish the mission.

Course Outline

• Team building
• Human Behaviour
• Emotional Intelligence
• Situational Leadership
• Leadership and Power
• Decision Analysis
• Effective Communication Skills
• Performance Management
• Conflict Resolution
• Organizational Values
• Organizational Change
• Vision, Mission, and Strategy

Who Should Attend

• Managers and Supervisors
• Project Managers
• Business Owners
• Directors and VPs

Course Syllabus

Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

Syllabus

Day 1

• Team Building
• Trust and COG’s Ladder
• Human Behaviour
• DiSC profiles, Duty assignments, job motivations, Profile counseling, and job mismatches
• Emotional Intelligence
• Self-awareness, Self-regulation, self-motivation, social skills

Day 2

• Situational Leadership
• Readiness matrix, leadership styles
• Leadership and Power
• 4 types of positional power, 3-types of personal power

Day 3

• Decision Analysis
• Effective Communication Skills
• Performance Management
• Conflict Resolution
• Organizational Values

Day 4

• Organizational Change
• Reaction to change, change stages
• Vision, Mission, and Strategy

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment