Course Catalogue.

Program Overview
The skills you will learn in this program will help you master and transform challenges with prickly people. As you utilize the tools of self-awareness, effective listening, open questioning, mindful emotional intelligence, and conflict management, you will reduce your stress, experience less grief, be more confident in upsetting circumstances, attain better relationships, and feel empowered to transform conflict situations into collaboration. You’ll acquire intriguing techniques and strategies to address the most testing relationships.

After participating in this course, you will be able to:

• Analyze personality styles so you may better handle challenging people.
• Demonstrate self-awareness and social awareness to address needs and temperaments in tough situations.
• Use the power of effective listening to deflect and transform anger and nastiness into effective communication.
• Manage your anger and frustration with very prickly-acting people.
• Reframe negativity into positivity and cooperation.
• Engage in “solutioneering” to create trust and resolve problems.

Description
Do you fight, flee, freeze, or ignore difficult people? Toxic-behaving people can confront you anywhere - in fact – in times of stress, you might even be perceived as one of them! Perhaps every one of us can be bad-tempered during certain moments of our lives.

Everyone needs to know how to handle people who act unreasonably appropriately - whether they are outside customers, employees, the public, or our families and friends. Difficult people are said to “push our buttons,” but with successful tools to deal with these challenging behaviours, we can manage our anger and frustration to act professionally and consciously respond effectively.

Who Should Attend

CEOs, Managers, Board Members, leaders at any level, and others who are in a position to deal effectively with challenging personalities and difficult people.