Course Catalogue.

After participating in this course, you will be able to:

• Better navigate the new normal in changing environments
• Understand how communication is impacted and how to create strategies around work styles, values, stressors, conflict styles, talents, and outcomes
• Build trust and credibility with tools like the Credibility Continuum
• Give and receive feedback with the three types of feedback
• Reset expectations for the team that will keep them moving forward through challenging or uncertain times.

Description
This session focuses on helping teams in changing environments navigate the new normal. Discussion points include what an individual needs in times of uncertainty through exploring how communication is impacted when introducing pressure and its effects on work styles, values, stressors, conflict styles, talents, and outcomes. Participants will discover how to build trust and credibility with tools like the Credibility Continuum.

We will also explore why giving and receiving three types of feedback is critical to positive outcomes, how to gain maximum benefit from performance reviews, and resetting expectations that will keep the team moving forward through challenging or uncertain times.

Objectives:

• Help teams navigate the new normal in changing environments.
• Explore how communication is impacted by introducing pressure and its effects on work styles, values, stressors, conflict styles, talents, and outcomes.
• Discover how to build trust and credibility with tools like the Credibility Continuum.
• Explore why giving and receiving three types of feedback is critical to positive outcomes.
• Learn how to gain maximum benefit from performance reviews
• Reset expectations that keep the team moving forward through challenging or uncertain times.

Deliverables:

• Increased understanding of how to navigate the new normal in changing environments.
• Improved communication skills and understanding of how pressure impacts work styles, values, stressors, conflict styles, talents, and outcomes.
• Increased trust and credibility within the team.
• Improved ability to give and receive feedback for positive outcomes.
• Increased effectiveness of performance reviews