Course Catalogue.

After participating in this course, you will be able to:

• Manage communication styles and different personalities in the work environment
• Communicate and listen effectively to minimize conflict and motivate teams
• Use strategies, techniques, and tools for problem-solving and decision making
• Respond professionally under stress and delicate situations.
• Using the SADE model effectively

Description
This session entails managing communication styles and different personalities in the work environment. From the antagonist to the resistant, how do you communicate and listen to minimize conflict and motivate your teams? This session provides strategies for working together under pressure, engaging strengths and talents, and responding professionally under stress and delicate situations.

Participants will walk away with tools such as the SADE model, an understanding of the four listening styles, and other critical problem-solving and decision-making methods.

Objectives:

• Manage communication styles and different personalities in the work environment
• Communicate and listen effectively to minimize conflict and motivate teams
• Responding professionally under stress and delicate situations
• Problem-solving and decision-making techniques
• Engaging strengths and talents

Deliverables:

• Roadmap of strategies for working together under pressure
• Techniques for engaging strengths and talents and responding professionally under stress and delicate situations
• Tools for problem-solving and decision making
• Understanding of the four listening styles