Course Catalogue.

After participating in this course, you will be able to:

• Improved communication skills and ability to manage critical situations
• Understand why listening is a critical piece of communication
• Understand where trust begins for you versus others in your work environment or team
• Connect and collaborate with others using your different styles of communication
• Increase team and individual performance through effective communication that works for each person on the team

Description
This training covers listening, conflict styles, values, assets, and how these things play out in communicating in critical situations. Rebuilding and resetting the expectation for trust and credibility is essential for a leader managing poor performers.

In this session, we will discuss the ingredients for building trust and credibility. Where we need to improve, and which factors are more important.

Objectives:

• Understand the importance of listening, conflict styles, values, and assets in communicating in critical situations.
• Learn how to rebuild and reset expectations for trust and credibility as a leader managing poor performers.
• Discuss the ingredients for building trust and credibility and identify areas for improvement.
• Understand which factors are more important for building trust and credibility.

Deliverables:

• A guide on the four types of communication styles and how to extract value from each one
• Increased understanding of the importance of listening and building collaboration efforts around each of them
• Increased knowledge of the ingredients for building trust and credibility and identification of areas for improvement.
• Enhanced awareness of which factors are more important for building trust and credibility.