After participating in this course, you will be able to:
- Improved communication skills and ability to manage critical situations
- Understand why listening is a critical piece of communication
- Understand where trust begins for you versus others in your work environment or team
- Connect and collaborate with others using your different styles of communication
- Increase team and individual performance through effective communication that works for each person on the team
Description
This training covers listening, conflict styles, values, assets, and how these things play out in communicating in critical situations. Rebuilding and resetting the expectation for trust and credibility is essential for a leader managing poor performers.
In this session, we will discuss the ingredients for building trust and credibility. Where we need to improve, and which factors are more important.
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This course can be customized and delivered to a group at your facility saving time and money.
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Course Rating
4.6 out of 5
Overall rating of this course by its previous attendees!
COURSE CREDIT
Almost all of EPIC's courses offer :
- 0.2 Continuing Education Units (CEUs) and
- 2 Professional Development Hours (PDHs)
These course credits will help attendees earn training requirements for their associations or provincial governing bodies.
