Course Catalogue.

The Power of Productive Conflict

9 Professional Development Hours

After participating in this course, you will be able to:

  • Gain insight into yourself and others and innate conflict responses
  • Understand why people act in difficult ways and learn how to determine their style in conflict
  • Recognize destructive behaviours and your role in the anger arousal cycle (anger triggers)
  • Develop strategies to deal with emotions that accompany conflict
  • Create a successful conflict strategic plan for your team to become more effective
  • Address conflict through productive communication and understanding of where conflict originates
  • Create a successful conflict strategic plan for your team to become more effective

Through group guided discussions, case study scenarios and a DiSC assessment tool, this unique EPIC workshop will assist participants in achieving a deeper understanding of themselves and others in conflict. Become aware of the behaviours that cause conflict and learn how to control your responses by keeping your communications calm and productive. Learn techniques to prevent uncomfortable work situations and the critical skill of how to apply the DiSC styles of dealing with conflict more efficiently, thereby improving relationships and increasing team productivity.

Course Outline:

  • Introduction
  • DiSC tool (prevention and resolution of conflict)
  • Defining and understanding conflict style of yourself and others
  • Cost of conflict avoidance and dysfunctional conflict
  • Benefit of preventive conflict resolution immediately before it happens
  • Building understanding and techniques for dealing with conflict
  • Preventing and dealing with difficult behaviours
  • Constructive route to agreement and productivity
  • Wrap-up

Who Should Attend
Employees who Interact with People • Administrative and HR staff • Supervisor, Front line Staff • Professional Dealing with Difficult People • Staff who Manage Telephone Call with Public, Clients • Anyone Dealing with People in a Professional Setting • Executive Leaders (Superintendents, Directors)

Course Rating
5.0 out of 5

Overall rating of this course by its previous attendees!


Almost all of EPIC's courses offer :

  • Continuing Education Units (CEUs) and
  • Professional Development Hours (PDHs)

These course credits will help attendees earn training requirements for their associations or provincial governing bodies.

This course can be customized and delivered to a group at your facility saving time and money.
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