Course Catalogue.

After participating in this course, you will be able to:

• Enhance your understanding of interpersonal relationships and improve interactions in conflict scenarios.
• Leverage four fundamental leadership styles to elevate your effectiveness as a leader in challenging situations.
• Implement cutting-edge leadership research to refine your leadership approach and impact.
• Sharpen communication skills to better connect with your staff and resolve conflicts constructively.
• Build strategies to foster a collaborative environment that turns conflict into productive outcomes.

Description
Workplace conflict is inevitable, but how you respond can define your success as a leader and team member. Engaging with productive conflict allows you to better understand your reactions, communicate effectively, and navigate difficult situations more easily. Participants in this course will gain deep insights into their conflict behaviours and learn how to transform these behaviours to lead to more positive interactions and outcomes.

The course draws upon the DiSC® model and cognitive behavioural theory, offering personalized assessments and strategies to help you recognize destructive patterns and adopt more effective conflict responses. Through this process, you'll learn how to prevent conflicts before they escalate, understand their origins, and navigate them with skill and confidence, strengthening and improving your workplace relationships.

This course also focuses on conflict prevention techniques and equips participants with practical tools to handle demanding clients, multigenerational challenges, and emotionally charged situations. By understanding how to turn conflict into a driver for productivity, you’ll be able to align your team toward common goals and foster a culture of collaboration and mutual respect.

Who Should Attend
This course is ideal for engineering team leaders, project managers, supervisors, and consultants looking to enhance their leadership skills in high-pressure environments. Aspiring leaders who want to improve their interpersonal communication and conflict-resolution strategies will also benefit. Professionals managing multigenerational teams or complex client relationships will also find this training particularly valuable.

Course Syllabus

DiSC Tool (Prevention and Resolution of Conflict)

• Understanding your conflict profile
• Understanding other's behaviour in conflict profile

Defining and Understanding Conflict Style of Yourself and Others

• What is conflict
• How does it happen
• A comprehensive look at conflict

Cost of Conflict

• The cost of conflict in today’s world
• Why is conflict different between multigenerational and personality?

The Benefit of Preventive Conflict Resolution Immediately Before it Happens

• Conflict prevention is a productive tool
• Recognize how to prevent conflict in your life

Building Understanding and Techniques for Dealing with Conflict

• Understanding the roots of conflict and analyzing what is really going on
• Developing techniques to deal with conflict

Preventing and Dealing with Difficult Situations

• Dealing with a difficult situation
• Dealing with difficult people/clients
• Dealing with your own emotions (EQ)

Constructive Route to Agreement and Productivity

• How to achieve a common goal through conflict
• How to make your team more productive and competitive

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment