Fundamentals of Leading and Managing Engineers and Technical Staff

Edmonton, Alberta /
Dec 10 - 11, 2018 /
Course Code: 09-1205-2358

  • Overview
  • Syllabus
  • Instructor
  • Location


After participating in this course, you will be able to:

  • Understand your role and responsibilities as a leader and how to establish the trust of your staff
  • Identify and demonstrate effective leadership behaviours and practices to engage and motivate your team towards a common goal
  • Communicate a vision and identify what you require from your team for effective day-to-day communication and progress
  • Provide and receive useful and helpful feedback to enhance performance and understanding the challenges the team may face

If you have recently been promoted to a supervisory or management position or want to sharpen your skills to become a more effective leader and manager, this course will help you master the basics of business by learning the language of leadership and management.

You will learn how to make a successful transition from employee to manager and to confidently take on the mantle of leadership and mentorship. You will learn the skills required to delegate responsibility and engage your employees on multiple levels. A large part of a manager’s job involves getting things done through other people, and this course will help you understand how to influence and direct other people’s performance as well as the ability to mentor them. Finally, you will learn how to get the most out of your team, build trust and resolve conflicts. In addition, you will discover an insight in your own ability to lead your team to accomplish the mission.

Course Outline

  • Team building
  • Situational leadership
  • Leadership and power
  • Decision Analysis
  • 8 steps problem solving
  • How are technical people different?
  • Transactional analysis
  • Effective meeting and conferences
  • Effective communication skills
  • Performance counselling
  • Employee performance review
  • Conflict resolution
  • Organizational values
  • Organizational change
  • Diversity in workplace

Who Should Attend
Managers and Supervisors • Project Managers • Business Owners • Directors and VPs

More Information


Daily Schedule:
8:00 Registration and coffee (1st day only)
8:30 Session begins
12:00 Lunch (provided)
4:30 Adjournment

There will be a one-hour lunch break each day in addition to refreshment and networking breaks during the morning and afternoon.

Day I

Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

Team Building and Knowledge Base

  • Healthy team spirit theories
  • Leadership vs management
  • Theories and approaches( COG’s ladder)
  • Motivating technical people

Situational Leadership – The Base of All Task and Willingness to Do a Job

  • Readiness levels
  • Leadership styles model
  • Leadership exercises

Leadership and Power (Understanding the Differences) Explain the Different Kind of Powers and When to Use them for Organizational Effectiveness

  • Theories of power base
  • How power is developed
  • How power is eroded

Decision Analysis – Explain a Concept of How Leaders have to Analyze the Situation to make Decisions in a Logical Matter

  • Decision statement
  • Objectives for the decision
  • Alternatives
  • Consequences
  • Exercise

8 Steps Problem Solving and OODA Loop

  • 8 steps problem solving
  • "OODA" loop
  • Exercise scenario

How are Technical People Different?

  • Leadership & management styles ( Homework )
  • Transactional analysis (how people interact and understand the deeper meaning of communication)
  • The elements of TA
  • Promoting worker effectiveness
  • Techniques in simulated situations

Effective Meeting and Conference Management – How to Stay on Target

  • Exercise
  • Laying a foundation
  • Logistical and procedure details
  • Managing participation

Day 2

(Focus on two or more people)

Effective Communication

  • Listening
  • Why communication fails
  • Barriers to effective communication
  • How to have a difficult conversation
  • How to make your point
  • Giving and receiving feedback
  • Asking great questions

Performance Counseling – Explain Effective Counselling and Feedback Cycle

  • Constructive Feedback
  • The BEF
  • Negative reaction to feedback
  • Exercise

Employee Performance Reviews

  • Take the focus off the form
  • Employee development/performance planning
  • Measuring a product vs a service
  • Common pitfalls

Organization Conflict- Recognizes Conflict and How to do Mediation

  • Managing conflict as a natural event
  • Mediating conflict within your team
  • Exercise

Organizational Value – build on the value and core of the Organization Passion.

  • Values affect behavior
  • Value conflicts reduce leadership effectiveness
  • Org concept of core values
  • Apply values principles in a simulated situation

Organization Change – the Phases of Change and How to Support New Ideas you Implement

  • Discussed change stages theory
  • Change exercise
  • Brief realistic exercise results

Diversity in the Work Place – Explore Diversity as an Added Value for the Organization as well as How to Manage Diversity the Fair way

  • Managing diversity in workplace
  • Managing diversity in your role
  • Cultural competency / FAIR in action.
  • Exercise

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment


Gabriel Chartier, MMM, MSM, CD, MA

Gabriel Chartier has 38 years of leadership and management experience as a Royal Canadian Air Force Officer.

He advocates for quality adult leadership and management programming practices. He also has served with the US Air Force at their Air University in Montgomery Alabama for 3 years as an instructor and mentor in a leadership role. Gabriel holds a Master degree in organizational leadership from Royal Roads University.


Radisson Hotel Edmonton South
4440 Gateway Blvd.
Edmonton, AB T6H 5C2
1 888 837-7223

Other Venue InformationPlease view discounted rates.

We always want to improve the quality of our courses. Please select any reasons why you feel this course is inadequate (check all that apply).

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Course Rating
4.6 out of 5

Overall rating of this course by its previous attendees!

Fee & Credits
  • 1.4 Continuing Education Units (CEUs)
  • 14 Professional Development Hours (PDHs)

$1495 + taxes


On-Site Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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