Construction Management - Common Mistakes Owners & Contractors Make That Cause Claims

Online /
May 9, 2024 /
Course Code: 0524-WEB24

The confirmation of this course depends on early registration; Register early to avoid the postponement or cancellation of a course.
  • Overview
  • Instructor



This webinar is part of Web Series: Construction Management and includes four webinars:

Register for the series and save 20%.

After attending this webinar, Owners and Contractors will:

  • Be provided with a series of lessons learned, designed to help both sides avoid such mistakes.

After attending the webinar, Owners will:

  • Learn how to deal with RFIs properly in order to avoid claims.
  • Be aware of the risk of giving verbal direction for contractors to proceed with changes without written change orders.
  • Be exposed to the risks due to the failure to settle delays as they arise.
  • Be able to identify problems when RFIs are used to correct design errors or change the as bid contract requirements.
  • Understand the risk of waiver when they object to submittal of written notices from contractors.

After attending this webinar, Contractors will:

  • Discover the risk of not tracking the time and costs of changes separately.
  • Understand the risk of proceeding with changes without written change orders.
  • Be aware of the danger of not creating a well thought out baseline schedule and issuing accurate schedule updates.

When asked about the most common causes of construction claims, owners and contractors typically provide a lengthy list including changes, delays, differing site conditions, lost labor productivity, etc. However, recent global surveys of the top five causes of claims found that contract administration issues are the largest cause of claims.

These surveys document that contract administration issues are not caused solely by one party to the contract but rather are caused by both owners and contractors. The webinar identifies the top ten mistakes owners make that cause claims, as well as the top ten contractor mistakes that give rise to disputes.

With each, the presenter will share practical advice on how to avoid such mistakes.


Time: 12:00 PM - 2:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

PC-based attendees
OS: Windows 7, 8, 10 or newer

IE 11 or later, Edge 12 or later, Firefox 27 or later, Chrome 30 or later

Macintosh based attendees
OS: Mac OS X with MacOS 10.7 or later

Safari 7+, Firefox 27+, Chrome 30+

OS: iOS 8 or newer

OS: Android 4.0 or higher


Jim Zack

Jim is the Senior Advisor to the recently formed Ankura Construction Forum™.

The Forum strives to be the construction industry’s resource for thought leadership and best practices on global avoidance and resolution of construction project disputes. Jim was the founder and Executive Director of the Navigant Construction Forum™. Formerly he was the Executive Director of Corporate Claims Management Group, Fluor Corporation, one of the world’s largest EPCM contractors. Before this, Jim was Vice President of PinnacleOne, Executive Director of the PinnacleOne Institute, and Senior Construction Claims Consultant for CH2M HILL, Inc.

For 46 years, he has worked on private and public projects throughout the U.S. and in 28 countries abroad. Jim has worked for contractors and owners on over 5,000 claims in his career. He is a Fellow of AACE International, the Royal Institution of Chartered Surveyors and the International Guild of Project Controls. He is a recognized and published expert in the mitigation, analysis and resolution of defense of construction claims and disputes in the construction claims field.

Jim is a Certified Construction Manager (CCM), a Certified Forensic Claims Consultant (CFCC), and a Project Management Professional (PMP).

The Engineering Institute of Canada

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Course Rating
4.9 out of 5

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Fee & Credits

$149 + taxes

  • 0.2 Continuing Education Units (CEUs)
  • 2 Continuing Professional Development Hours (PDHs/CPDs)
  • ECAA Annual Professional Development Points

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