Construction Management - Common Mistakes Owners & Contractors Make That Cause Claims
Online
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May 13, 2026
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Course Code: 0503-WEB26
- Overview
- Instructor
Overview
After participating in this course, you will be able to:
- Properly handle RFIs, identify issues with design errors, and prevent claims.
- Recognize and manage the risks of giving verbal directions and failing to settle delays promptly.
- Understand the importance of obtaining written change orders and tracking the time and costs of changes separately.
- Create and maintain a well-thought-out baseline schedule with accurate updates to avoid disputes.
- Learn from lessons designed for both owners and contractors to avoid common project mistakes.
Description
When asked about the most common causes of construction claims, owners and contractors typically provide a lengthy list including changes, delays, differing site conditions, lost labor productivity, etc. However, recent global surveys of the top five causes of claims found that contract administration issues are the largest cause of claims.
These surveys document that contract administration issues are not caused solely by one party to the contract but rather are caused by both owners and contractors. The webinar identifies the top ten mistakes owners make that cause claims, as well as the top ten contractor mistakes that give rise to disputes.
With each, the presenter will share practical advice on how to avoid such mistakes.
Who Should Attend
This webinar is designed for construction project owners, contractors, project managers, and contract administrators who are involved in the management and execution of construction projects. It is particularly beneficial for professionals seeking to minimize disputes and claims by improving their understanding of contract administration. Legal advisors, consultants, and other stakeholders who deal with construction contracts, RFIs, change orders, and project scheduling will also find this course highly valuable. The content is tailored to those who want to learn best practices for avoiding common mistakes that lead to construction claims and disputes.
Time: 12:00 PM - 2:00 PM Eastern TimePlease note: You can check other time zones here.
Instructor
Jim ZackJim is the Principal, James Zack Consulting, LLC and Senior Advisor, Ankura Construction Forum™. The Forum strives to be the construction industry’s resource for thought leadership and best practices on avoidance and resolution of construction project disputes globally.
Formerly he was the Executive Director of the Navigant Construction Forum™ and earlier, the Executive Director, Corporate Claims Management Group, Fluor Corporation, one of the world’s largest EPCM contractors. Mr. Zack was previously Vice President of PinnacleOne and the Executive Director of the PinnacleOne Institute and a Senior Construction Claims Consultant for CH2M HILL, Inc.
Mr. Zack has, for more than 53 years, worked on both private and public projects throughout the U.S. and in 39 countries abroad. Mr. Zack is a Fellow of AACE, Royal Institution of Chartered Surveyors, Guild of Project Controls and Society of Construction Claims Specialists International.
In the construction claims field, he is a recognized and published expert in mitigation, analysis and resolution or defense of construction claims and disputes.
Mr. Zack is a Certified Construction Manager (CCM), a Certified Forensic Claims Consultant (CFCC), an Expert Certified Construction Claims Specialist (ECCCS), an Expert Certified Construction Delay Analyst (ECCDA) and a Project Management Professional (PMP).
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Fee & Credits
$149 + taxes
- 0.2 Continuing Education Units (CEUs)
- 2 Continuing Professional Development Hours (PDHs/CPDs)
- ECAA Annual Professional Development Points
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