Reducing Construction Claims Proactively

Online /
May 13, 2021 /
Course Code: 0511-WEB21

  • Overview
  • Instructor


After attending this webinar:
Webinar attendees will have a better understanding of how owners, designers and owner representatives can structure project documents to provide for resolution of claims on projects and avoid legal disputes at the end.  Attendees will get concrete ideas on how to craft an appropriate Scheduling specification; a Change Order payment specification; an Escrow Bid Document system; a Dispute Resolution Ladder system; a Delegation of Authority; a Project Trending System; etc.  These ideas and more are intended to provide mechanisms to handle and resolve construction claims on the site. Attendees will -

  • Learn the value of planning how to avoid disputes from the beginning of the project.
  • Understand the ins and outs of a comprehensive Scheduling specification.
  • Become knowledgeable about the value and use of a thoroughly drafted Payment for Changes clause.
  • Learn some new ways to mitigate delay damages and avoid the need for difficult cost negotiations and audits in the event of owner caused delay.
  • Gain insight into ways to resolve claims on the projects and avoid the need to close out projects in a courtroom or arbitration hearing room.

Webinar description:
Construction projects are a fertile breeding ground for claims - unless everything on the project proceeds exactly as planned.  To avoid all claims there must be no changes, no delays, no shortage of qualified craft labor, no late delivery of equipment and materials, no bad weather, etc.  It is highly unlikely that anyone has ever built this project in history. 

Even the pyramids in Egypt had changes, delays and construction problems.  However, claims (requests for additional time or money under the provisions of the contract) do not have to result in disputes.  Disputes arise when contractors and owners cannot resolve claims by negotiation and turn unresolved issues over to attorneys to resolve them in the legal arena.  This webinar is designed to show owners and their representatives how disputes can be avoided at the end of the project through upfront dispute resolution planning during the design, bid and construction phases of a project. 

The webinar discusses four types of reviews that should be applied to contract documents; the need for a comprehensive scheduling specification and payment for changes article; how to reduce claims based on large numbers of RFIs; how to pre-purchase owner caused delay and lock in daily delay costs at the time of bidding; how to predict the weather for the project; and other techniques designed to precludes disputes at the end of the project by resolving issues without going to arbitration or litigation. 

Course outline:

  • Introduction
  • Purpose of webinar
  • Claims mitigation during the design and bid phases
  • Claims mitigation during the construction phase
  • Claims mitigation during the construction phase
  • How to avoid disputes - owner's perspective
  • Conclusion

Special Features:
This webinar is unique in that it starts with construction claims resolution and dispute avoidance methods before a project is put out for bids.  The webinar continues to address claims reduction methods during the construction phase and offers recommendations on how to avoid completing the project in court or an arbitration hearing room.

Time: 12:00 PM - 2:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

PC-based attendees
OS: Windows 7, 8, 10 or newer

IE 11 or later, Edge 12 or later, Firefox 27 or later, Chrome 30 or later

Macintosh based attendees
OS: Mac OS X with MacOS 10.7 or later

Safari 7+, Firefox 27+, Chrome 30+

OS: iOS 8 or newer

OS: Android 4.0 or higher


Jim Zack

Jim is the Senior Advisor to the recently formed Ankura Construction Forum™.

The Forum strives to be the construction industry’s resource for thought leadership and best practices on avoidance and resolution of construction project disputes globally. Jim was the founder and Executive Director of the Navigant Construction Forum™. Formerly he was the Executive Director, Corporate Claims Management Group, Fluor Corporation, one of the world’s largest EPCM contractors. Prior to this Jim was Vice President of PinnacleOne and Executive Director of the PinnacleOne Institute and a Senior Construction Claims Consultant for CH2M HILL, Inc.

He has, for 46 years, worked on both private and public projects throughout the U.S. and in 28 countries abroad. Jim has worked for both contractors and owners on more than 5,000 claims in his career. He a Fellow of AACE International, the Royal Institution of Chartered Surveyors and the International Guild of Project Controls. In the construction claims field, he is a recognized and published expert in mitigation, analysis and resolution or defense of construction claims and disputes. Jim is a Certified Construction Manager (CCM), a Certified Forensic Claims Consultant (CFCC), and a Project Management Professional (PMP).


We always want to improve the quality of our courses. Please select any reasons why you feel this course is inadequate (check all that apply).

Please check this box:
Course Rating
4.9 out of 5

Overall rating of this course by its previous attendees!

Fee & Credits

$149 + taxes

  • 0.2 Continuing Education Units (CEUs)
  • 2 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
Sign-up for our newsletter
Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

Your company may be eligible for funding! LEARN MORE