Advanced Leadership and Management for Organizations Today

Online /
Jan 17 - 20, 2022 /
Course Code: 12-0113-ONL22

  • Overview
  • Syllabus
  • Instructor


Please note, This instructor-led course has specific dates and times:
This course is held online over 4 days on the following schedule (All times in Eastern Time Zone):

10:00 am to 1:45 pm Eastern (Will include a short break)

After participating in this course, you will be able to:

  • Understand your role and responsibilities as a senior leader and how to establish the trust of your staff
  • Identify and demonstrate effective leadership, management behaviours, and practices to engage and influence/motivate your team towards a common goal as well as increasing productivity
  • Effectively communicate a vision and identify what you require from your team for effective day-to-day communication and progress management
  • Provide and receive useful and helpful feedback to enhance performance and understanding the challenges the team may face day to day in a changing world

If you have been promoted to a supervisory or senior leadership position in the past year or want to sharpen your skills to become a more effective senior leader and manage in the future, this course will enable you to master the advanced concepts of leadership by learning the language of human behaviour : emotional intelligence, ultimate ownership, and management of people and processes within your organization.

You will learn how to make a successful transition from manager to leader/senior manager and to confidently assume the mantle of leadership and mentorship. You will learn the skills required to delegate responsibility and engage your employees on multiple levels. A large part of a leader’s job involves getting things done through other people, and this course will help you understand human behaviour and how to influence and direct other people’s performance as well as the ability to mentor and empower them. Finally, you will learn how to get the most out of your team, build trust, prevent/resolve conflict, communicate effectively, decision making, and problem solving. In addition, you will discover insight into your own ability to lead and manage your team to accomplish the mission and goals of your organization.

Course Outline:

  • Human Behaviour and Emotional Intelligence in the Workplace
  • Team Building and Knowledge Base
  • Situational, Transactional, and Transformational Leadership
  • Conflict Prevention and Resolution
  • Coaching and Mentoring
  • 8 Step Problem Solving
  • Performance Counselling
  • Organizational Change - 3 Stages
  • Organizational Values
  • Diversity in the Workplace (Generations X, Y, and Z)

Who Should Attend
Senior Leaders and Supervisors • Project Managers • Business Owners • Directors and VPs

Special Features & Requirements

The DiSC Tools used for this course are Work of Leaders and Productive Conflict

The DiSC individual profiles will be included for students to review before class. This will provide students with better insight in their own behaviour, as well as self-awareness moving forward through the course material. In addition, the course is based on leadership improvement and soft skills. It is highly recommended that every student has their own laptop/computer with their web cam activated for the duration of the course. Body language and visual clues are 50 % of how humans communicate, therefore these resources are required to establish maximum student participation. This will ensure a more beneficial learning experience for everyone!

More Information

Time: 10:00 AM - 1:45 PM Eastern Time

Please note: You can check other time zones here.


Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

Human Behaviour and Emotional Intelligence in the Workplace

  • Understanding human behaviour
  • Evaluating the needs of your team
  • What is Emotional Intelligence?

Team Building and Knowledge Base

  • Healthy team spirit theories
  • Leadership vs. management
  • Theories and approaches (COG’s ladder)
  • Influencing technical people

Situational, Transactional, and Transformational Leadership

  • Leadership styles model
  • Leadership exercises
  • Situational, Transactional and Transformational Leadership

Effective Communication Skills and the Traffic Light Theory

  • Listening
  • Why communications fails
  • Barriers to effective communication
  • How to have a difficult conversation
  • How to make your point
  • Giving and receiving feedback
  • Asking great questions
  • The Traffic Light Theory process

Conflict Prevention and Resolution

  • Managing conflict as a natural event
  • Mediating conflict within your team
  • Exercise

Coaching and Mentoring

  • Gain strategies you can use immediately to mentor and coach your team
  • The art of relationships - the heart of change
  • Understand how managers/leaders facilitate development
  • Skill development - enable and sustain subordinates to deliver results

8 Step Problem Solving

  • 8 Step problem solving process
  • ODAA (Loop)

Performance Counselling

  • Constructive feedback
  • The BFF
  • Negative reaction to feedback
  • Exercise

Organizational Change - 3 Stages

  • Discuss change stages theory
  • Change exercise
  • Debrief exercise results

Organizational Values

  • Personal values
  • Organizational values
  • Understanding values

Diversity in the Workplace (Generations X, Y, and Z)

  • Managing diversity in the workplace
  • Managing diversity in your role
  • Cultural competency/FAIR in action
  • Exercise

Concluding Remarks and Final Adjournment


Lori Elliott, MSc

Lori Elliott has been coaching, leading, and teaching adults for over 25 years in her professional career in training and development, organisational change management, higher and adult education, executive coaching, and leading large teams. Lori has consulted to a number of Fortune 500 firms before moving to higher education in 2005 where she worked as Director of Career Education and then Associate Dean in the Pilon School of Business at Sheridan College.

Lori holds a master of science degree in organisational psychology from the University of London and, after completing a recent four-year European sabbatical to undertake doctoral study at the University of Bath, she has settled in Victoria where she is working at Royal Roads University and writing her thesis. Lori is learning to enjoy uphill hikes with her dog and rainy days on the west coast.

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Fee & Credits

$1405 + taxes

  • 1.4 Continuing Education Units (CEUs)
  • 14 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

Your company may be eligible for funding! LEARN MORE