TRAINING.

Overview

After participating in this course, you will be able to:

• Understand the steps to workplace mediation
• Explore different styles of conflict
• Use self-reflection questions to ask before engaging in conflict
• Understand the different responses to conflict and when best to use them
• Mediate confrontation
• Use specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions
• Apply the skills learned in their own setting to resolve conflicts in the workplace

Description
This session explores the Conflict Resolution Process and the step to Workplace mediation. Participants will explore the different styles of conflict, how to recognize it, the reactions, and how best to communicate with each kind during the discord. Self-reflection questions to ask before engaging, understanding the different responses to conflict and when best to use them.

Finally, participants will receive steps to mediate confrontation and specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions.

Objectives:

• Understand the Conflict Resolution Process
• Understand the steps to workplace mediation
• Explore different styles of conflict
• Learn how to recognize it, the reactions and how best to communicate during the discord
• Learn self-reflection questions to ask before engaging in conflict
• Understand the different responses to conflict and when best to use them
• Learn steps to mediate the confrontation
• Learn specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions

Deliverables:

• Interactive exercises and activities to practice recognizing and resolving different styles of conflict
• Self-reflection questions to ask before engaging in conflict
• A list of responses to conflict and when best to use them
• A list of steps to mediate the confrontation
• A list of specific statements and tactics that elicit clarification to stop destructive behaviour and generate solutions
• A final evaluation or survey assessing the effectiveness of the course and the participant's ability to apply the skills learned in their own setting
• An action plan to apply the steps and strategies learned in the course to resolve conflicts in their workplace.

Please note: You can check other time zones here.

Instructor

Kendria Taylor, M.S.

Kendria Taylor was a Sr. Executive for almost a decade before joining JBG Success Academy, one of the nation's premier training companies as a Senior Consultant. After working with JBG and loving the world of leadership training, she launched her own company, TG8 Solutions Insight.

Kendria holds a Masters in Family Studies from Amberton University and a Bachelors from the University of North Texas. With over 15 years of leadership experience in the public sector, she is also a published author of a children's book series titled, The Adventures of Jax and Riley. Kendria empowers managers and business leaders with her expertise in emotional intelligence, team integration systems, and professional ethics.

She is a highly sought-after keynote speaker for educational institutions and nonprofit organizations nationwide.