TRAINING.

Overview

After participating in this course, you will be able to:

• Understand the steps to workplace mediation
• Explore different styles of conflict
• Use self-reflection questions to ask before engaging in conflict
• Understand the different responses to conflict and when best to use them
• Mediate confrontation
• Use specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions
• Apply the skills learned in their own setting to resolve conflicts in the workplace

Description
This session explores the Conflict Resolution Process and the step to Workplace mediation. Participants will explore the different styles of conflict, how to recognize it, the reactions, and how best to communicate with each kind during the discord. Self-reflection questions to ask before engaging, understanding the different responses to conflict and when best to use them.

Finally, participants will receive steps to mediate confrontation and specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions.

Objectives:

• Understand the Conflict Resolution Process
• Understand the steps to workplace mediation
• Explore different styles of conflict
• Learn how to recognize it, the reactions and how best to communicate during the discord
• Learn self-reflection questions to ask before engaging in conflict
• Understand the different responses to conflict and when best to use them
• Learn steps to mediate the confrontation
• Learn specific statements and tactics that elicit clarification, stop destructive behaviour, and generate solutions

Deliverables:

• Interactive exercises and activities to practice recognizing and resolving different styles of conflict
• Self-reflection questions to ask before engaging in conflict
• A list of responses to conflict and when best to use them
• A list of steps to mediate the confrontation
• A list of specific statements and tactics that elicit clarification to stop destructive behaviour and generate solutions
• A final evaluation or survey assessing the effectiveness of the course and the participant's ability to apply the skills learned in their own setting
• An action plan to apply the steps and strategies learned in the course to resolve conflicts in their workplace.

Please note: You can check other time zones here.

Instructor

Kendria Taylor, M.S.

Kendria is a dynamic Learning and Development professional with over 20 years of experience across education, corporate, and nonprofit sectors. Renowned for her high-energy and engaging facilitation style, she delivers experiential training sessions that are both impactful and memorable. Her “out-of-the-box” methods consistently produce innovative, long-lasting results tailored to organizational needs, keeping participants excited and engaged.

Kendria specializes in developing and retaining talent through training in communication, collaboration, and conflict navigation. She has a unique ability to capture attention—even during challenging times like the post-lunch slump—by getting participants out of their seats, laughing, and fully engaged.

Before founding TG8 Solutions Insight, Kendria held leadership roles, including Senior Consultant Director, Vice President, and Interim CEO. Her expertise in operations and organizational development drove measurable success in every role.

Kendria’s credentials include:

• Master’s degree in Family Studies
• TMCA Credentialed Mediator (specializing in Workplace Disputes, Civil and Family Mediation)
• Certificates in Diversity, Equity, and Inclusion Practices
• Women’s Entrepreneurship Certificate (Cornell University)
• Goldman Sachs 10K Small Business Scholar

Her clientele includes respected organizations like Chas Bank, American Society for Quality, Georgia Power, Lockheed Martin, Texas Instruments, Shiner Bock Beers, and many more. Her work has consistently led to improved employee engagement, enhanced communication, and increased productivity, demonstrating her ability to make a tangible difference in the organizations she serves.

Whether developing future leaders, navigating workplace challenges, or cultivating a culture of innovation, Kendria equips organizations with tools they need to thrive in a competitive landscape.