Conflict and How to Deal with it as a New Manager

Online /
Feb 18, 2021 /
Course Code: 0222-WEB21

  • Overview
  • Instructor


After participating in this course, you will be able to:

  • Effectively listen to become empowered with strategies to resolve conflict situations
  • Re-frame negativity into positivity to get agreements and buy-in
  • Engage in “solutioneering” to problem solve challenging disputes
  • Analyze different conflict personality styles to meet their needs and find solutions
  • Effectively deflect conflict with different personalities and build powerful lasting business relationships

How comfortable are you with conflict? As a new manager, especially if you are promoted from within, you will have to establish the credibility and respect that you deserve with your former colleagues. Even if you are a new manager just joining a company, your subordinates and managers will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues, now subordinates who resist your direction and goals. You will be expected to handle conflict between your subordinates. 

Conflict is inevitable, but with powerful transformation tools, you will emerge as a strong, respected, yet well liked, supervisor.

Course Outline

  • Analyze and strategize using conflict management styles
  • Demonstrate effective listening, reframing, confronting
  • Practice anger reduction to reach resolution
  • Transform discord into accord to resolve disputes

Who Should Attend?

  • New managers
  • Seasoned supervisors
  • Those who are preparing to become a manager
  • Eager employees desiring to be acknowledged as respected leaders
Time: 12:30 PM - 2:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

Training will be delivered via GoToWebinar

PC-based attendees
OS: Windows XP, 2003 Server, Vista, 7, 8, 10
Internet Explorer 7.0 or newer
Mozilla Firefox 4.0 or newer
Google Chrome 5.0 or newer

Macintosh based attendees
OS: Mac OS X 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) or newer
Safari 3.0 or newer
Mozilla Firefox 4.0 or newer
Google Chrome 5.0 or newer

iPad 1 or newer, iPhone 3GS or newer, iPod Touch (3rd generation) or newer
OS: iOS 6 or newer

OS: Android 2.2 or higher


Mari Frank, Esq., CIPP

Mari J. Frank, Esq., MA, CIPP is an attorney, professor, author, coach and radio host in practice in Laguna Niguel, California.

She teaches leadership skills, conflict management, negotiations, and mediation to corporate leaders at Brandman University in Irvine California. She mediates business and employment disputes, and trains executives and lawyers in the skills of emotional intelligence, effective leadership, negotiations, and successful conflict resolution.


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Course Rating
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Fee & Credits

$99 + taxes

  • 0.15 Continuing Education Units (CEUs)
  • 1.5 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

Your company may be eligible for funding! LEARN MORE