TRAINING.

Conflict and How to Deal with it as a New Manager

Online /
Mar 11, 2022 /
Course Code: 0347-WEB22

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  • Overview
  • Instructor

Overview

In this webinar you will learn:

  • How to effectively listen to become empowered to resolve any conflict
  • How to re-frame negativity into positivity to get agreements
  • How to engage in “solutioneering”
  • How to analyze personality styles to meet the needs of those in conflict
  • How to effectively deflect conflict with different personality styles and build powerful lasting business relationships

Description
How comfortable are you with conflict? Do you fight, flee, freeze, or ignore? As a new manager, especially if you are promoted from within, you will have to establish the credibility and respect that you deserve with your former colleagues.

Even if you are a new manager to the company, your subordinates will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues, now subordinates who resist your direction and goals. You will be expected to handle conflict between your subordinates. And you will need to mediate between your managers and those who report to you. 

Conflict is inevitable, but with powerful conflict transformation tools, you will emerge as a strong, yet well liked, supervisor.

Who Should Attend?
Motivated, eager employees in a working environment who desire to reach their full potential as great leaders, including: 

  • Managers
  • Supervisors/Administrators
  • Individuals who have recently been (or will soon be) promoted into a role involving management
Time: 12:30 PM - 2:00 PM Eastern Time


Please note: You can check other time zones here.

System Requirements

PC-based attendees
OS: Windows 7, 8, 10 or newer

Browser:
IE 11 or later, Edge 12 or later, Firefox 27 or later, Chrome 30 or later

Macintosh based attendees
OS: Mac OS X with MacOS 10.7 or later

Browser:
Safari 7+, Firefox 27+, Chrome 30+

iOS
OS: iOS 8 or newer

Android
OS: Android 4.0 or higher

Instructor

Mari Frank, Esq., CIPP

Mari J. Frank, Esq., MA, CIPP is an attorney, professor, author, coach and radio host in practice in Laguna Niguel, California.

She teaches leadership skills, conflict management, negotiations, and mediation to corporate leaders at Brandman University in Irvine California. She mediates business and employment disputes, and trains executives and lawyers in the skills of emotional intelligence, effective leadership, negotiations, and successful conflict resolution.



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Course Rating
4.4 out of 5

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Fee & Credits

$115 + taxes

  • 0.15 Continuing Education Units (CEUs)
  • 1.5 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points
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