Conflict and How to Deal with it as a New Manager

Online /
Feb 3, 2023 /
Course Code: 0101-WEB23

The confirmation of this course depends on early registration; Register early to avoid the postponement or cancellation of a course.
  • Overview
  • Instructor


In this webinar you will learn:
• How to effectively listen to become empowered to resolve any conflict
• How to re-frame negativity into positivity to get agreements
• How to engage in “solutioneering”
• How to analyze personality styles to meet the needs of those in conflict
• How to effectively deflect conflict with different personality styles and build powerful lasting business relationships

How comfortable are you with conflict? Do you fight, flee, freeze, or ignore? As a new manager, especially if you are promoted from within, you will have to establish the credibility and respect that you deserve with your former colleagues. Even if you are a new manager to the company, your subordinates will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues, now subordinates who resist your direction and goals.

You will be expected to handle conflict between your subordinates. And you will need to mediate between your managers and those who report to you. Conflict is inevitable, but with powerful conflict transformation tools, you will emerge as a strong, yet well liked, supervisor.

Who Should Attend?
Motivated, eager employees in a working environment who desire to reach their full potential as great leaders, including: 

  • Managers
  • Supervisors/Administrators
  • Individuals who have recently been (or will soon be) promoted into a role involving management
Time: 12:30 PM - 2:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

PC-based attendees
OS: Windows 7, 8, 10 or newer

IE 11 or later, Edge 12 or later, Firefox 27 or later, Chrome 30 or later

Macintosh based attendees
OS: Mac OS X with MacOS 10.7 or later

Safari 7+, Firefox 27+, Chrome 30+

OS: iOS 8 or newer

OS: Android 4.0 or higher


Mari Frank, Esq., CIPP

Mari J. Frank, Esq., MA, CIPP is an attorney, professor, mediator, author, coach and radio host in practice in Apollo Beach, Florida.

She has taught leadership skills, conflict management, negotiations, and mediation to corporate leaders at the University of California, Brandman University and Western State College of Law. She mediates business and employment disputes, and trains executives and lawyers in the skills of emotional intelligence, effective leadership, negotiations, and successful conflict resolution.

The Engineering Institute of Canada

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Course Rating
4.4 out of 5

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Fee & Credits

$115 + taxes

  • 0.15 Continuing Education Units (CEUs)
  • 1.5 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

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