Conflict and How to Deal with it as a Manager

Online /
Aug 8, 2024 /
Course Code: 0207-WEB24

The confirmation of this course depends on early registration; Register early to avoid the postponement or cancellation of a course.
  • Overview
  • Instructor


After participating in this course, you will be able to:

  • Effectively listen to become empowered with strategies to resolve conflict situations
  • Re-frame negativity into positivity to get agreements and buy-in
  • Engage in “solutioneering” to problem-solve challenging disputes
  • Analyze different conflict personality styles to meet their needs and find solutions
  • Effectively deflect conflict with different personalities and build powerful, lasting business relationships

How comfortable are you with conflict? As a new manager, especially if promoted from within, you must establish the credibility and respect you deserve with your former colleagues. Even if you are a new manager just joining a company, your subordinates and managers will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues and new subordinates who resist your direction and goals. You will be expected to handle conflict between your subordinates.

Conflict is inevitable, but with powerful transformation tools, you will emerge as a strong, respected, yet well-liked supervisor.

Course Outline

  • Analyze and strategize using conflict management styles.
  • Demonstrate effective listening, re-framing, and confronting.
  • Practice anger reduction to reach a resolution.
  • Transform discord into accord to resolve disputes.

Who Should Attend?

  • New managers
  • Seasoned supervisors
  • Those who are preparing to become a manager.
  • Eager employees desiring to be acknowledged as respected leaders.
Time: 12:30 PM - 2:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

PC-based attendees
OS: Windows 7, 8, 10 or newer

IE 11 or later, Edge 12 or later, Firefox 27 or later, Chrome 30 or later

Macintosh based attendees
OS: Mac OS X with MacOS 10.7 or later

Safari 7+, Firefox 27+, Chrome 30+

OS: iOS 8 or newer

OS: Android 4.0 or higher


Mari Frank, Esq., CIPP

Mari J. Frank, Esq., MA, CIPP, is an attorney, professor, mediator, author, coach and radio host in practice in Apollo Beach, Florida.

She has taught corporate leaders leadership skills, conflict management, negotiations, and mediation at the University of California, Brandman University and Western State College of Law. She mediates business and employment disputes and trains executives and lawyers in the skills of emotional intelligence, effective leadership, negotiations, and successful conflict resolution.

The Engineering Institute of Canada

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Course Rating
4.4 out of 5

Overall rating of this course by its previous attendees!

Fee & Credits

$115 + taxes

  • 0.15 Continuing Education Units (CEUs)
  • 1.5 Continuing Professional Development Hours (PDHs/CPDs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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Canada Job Grant
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