Excuses, Blame and Unmet Expectations: How to Build a Culture of Accountability

Online /
Nov 9, 2020 /
Course Code: 1102-WEB20

  • Overview
  • Instructor


After Participating in this course, you will be able to:

  • Help Employees Take Ownership of Tasks and Duties
  • Communicate Clear Expectations to Prevent Failures and Missed Deadlines
  • Apply the Accountability Pyramid Model for Creating a Culture of Accountability
  • Describe how Effective Managers Handle Unmet Expectations
  • Understand what Great Managers Do When Employees Blame Others or Make Excuses

No more playing the blame game, or saying “that’s not my job,” and finger-pointing to others. It’s a movie you’ve seen too many times before — employees not taking responsibility and accountability.

As a manager, you’re expected to set clear expectations, establish performance benchmarks, deliver feedback, motivate employees, and all this while still performing all your other duties. There’s hope! Finally, a training experience that equips managers to effectively empower employees to take ownership and complete responsibility for their work!

Time: 11:30 AM - 1:00 PM Eastern Time

Please note: You can check other time zones here.

System Requirements

Training will be delivered via GoToWebinar

PC-based attendees
OS: Windows XP, 2003 Server, Vista, 7, 8, 10
Internet Explorer 7.0 or newer
Mozilla Firefox 4.0 or newer
Google Chrome 5.0 or newer

Macintosh based attendees
OS: Mac OS X 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) or newer
Safari 3.0 or newer
Mozilla Firefox 4.0 or newer
Google Chrome 5.0 or newer

iPad 1 or newer, iPhone 3GS or newer, iPod Touch (3rd generation) or newer
OS: iOS 6 or newer

OS: Android 2.2 or higher


James Bird Guess

James Bird Guess is a highly sought-after authority and subject matter expert on employee engagement, strategic leadership, culture change, and talent retention.

James currently serves as CEO of International Success Academy, a management consulting firm fortune-best-companies-picthat provides advisory services to mid-market organizations and Fortune 100 Best Companies to Work For, including QuikTrip, AutoZone, Gallagher Bassett, United Surgical Partners, FirstGroup America, Bright Horizons, and National Oilwell Varco. His areas of expertise include advising executive teams on change management, strategic leadership, and employee engagement strategies, as well as customizing and facilitating on-site leadership training, and high-energy team building experiences.

James also provides board and advisory oversight to companies in health care, oil and energy, retail, aviation, government, and education industries. His vast amount of broad-based business experiences helping companies maximize organizational effectiveness, has honed his unique skillset for providing innovative ideas, insights, best practices and “next practices” to company leaders making decisions that positively impact shareholder value.


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Course Rating
4.7 out of 5

Overall rating of this course by its previous attendees!

Fee & Credits

$149 + taxes

  • 0.15 Continuing Education Units (CEUs)
  • 1.5 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

Your company may be eligible for funding! LEARN MORE
On-Site Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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