TRAINING.

Overview

After participating in this course, you will be able to:

• Understand your role and responsibilities as a leader and how to establish the trust of your staff
• Recognize and use your DiSC style and understand the needs of others on your team
• Identify the behaviours associated with emotional Intelligence and understand how they can contribute to your leadership effectiveness
• Apply theories of leadership to understand why people will choose to follow you and stay motivated and retained in the organization
• Learn to support the building and effectiveness of teams
• Provide and receive valuable and helpful feedback to enhance performance and understanding of the challenges the team may face

Description
If you have recently been promoted to a supervisory or management position or want to sharpen your skills to become a more effective leader and manager, this course will help you master business basics by learning the language of leadership and management.

You will learn how to successfully transition from employee to manager and confidently take on the mantle of leadership and mentorship. You will learn the skills required to delegate responsibility and engage your employees on multiple levels. A large part of a manager’s job involves getting things done by others. This course will help you understand how to influence and direct other people’s performance and the ability to mentor them. Finally, you will learn how to get the most out of your team by understanding the different behaviour within it, building trust and resolving conflicts. In addition, you will discover an insight into your ability to lead your team to accomplish the mission.

Instructors: Dr. Brian Dominguez will be assisted by Professional Engineer Deyanira Mendoza

Course Outline:

• Team building
• Human Behaviour
• Emotional Intelligence
• Situational leadership
• Leadership and power
• Effective communication skills
• Performance conversations
• Conflict Resolution
• Organizational values
• Organizational change
• Diversity in the workplace

Who Should Attend
Managers and Supervisors • Project Managers • Business Owners • Directors and VPs

Special Features & Requirements

The DiSC Tool used for this course is DiSC Classic 2.0 assessment

The DiSC individual profile will be included for students to review before class. This will provide students with better insight in their own behaviour, as well as self-awareness moving forward through the course material. In addition, the course is based on leadership improvement and soft skills. It is a requirement that every student has their own laptop/computer with their webcam activated for the duration of the course. Body language and visual clues are 50 % of how humans communicate, therefore these resources are required to establish maximum student participation. This will ensure a more beneficial learning experience for everyone!

Please note: You can check other time zones here.

Syllabus

Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

Team Building and Knowledge Base

• Healthy team spirit theories
• Leadership vs management
• Theories and approaches
• Motivating technical people

Understanding Human behaviour in the workplace

• Human behaviour and needs
• The theory of safety in society

* PPS DiSC – Staff profile –

• A great insight into your behaviour at work
• Understanding your staff behaviour
• Job match and mismatch

Emotional Intelligence in the workplace

• Utilizing your personal EI
• Recognizing social EI in others
• How to use EI to be more productive

Situational Leadership – The Base of All Tasks and Willingness to Do a Job

• Readiness levels
• Leadership styles model

Leadership and Power (Understanding the Differences) Explain the Different Kinds of Powers and When to Use them for Organizational Effectiveness

• Theories of power base and legitimacy

Effective Communication

• Listening
• Why communication fails
• Barriers to effective communication
• How to have a difficult conversation
• How to make your point
• Giving and receiving feedback
• Asking great questions

Performance Counseling – Explain Effective Counselling and Feedback Cycle

• Constructive Feedback
• The BEF
• Negative reaction to feedback
• Exercise

Organization Conflict- Recognizes Conflict and How to do Mediation

• Managing conflict as a natural event
• Mediating conflict within your team
• Exercise

Organizational Value – build on the value and core of the Organization's Passion.

• Values affect behaviour
• Value conflicts reduce leadership effectiveness
• Org concept of core values
• Apply values principles in a simulated situation

Organization Change – the Phases of Change and How to Support New Ideas you Implement

• Understanding the impact of change on humans and how to manage it

How to Manage Remote Teams Remotely

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment

Instructor

Brian Dominguez, DSocSci, MAL, CPIM

Dr. Brian Dominguez is a Doctor of Applied and Interdisciplinary Social Sciences (DSocSci), has a Master’s in Leadership, is certified in operations management, and holds a professional designation in production and inventory management (CPIM). Brian’s moto is: “learn and apply, learn and apply, learn and apply”. His strengths are: Learner, Achiever, Focus, Analytic, Input.

He has worked in diverse industries from research and education to seniors’ care, with significant experience in construction, manufacturing, and supply chain. As management consultants he works with business leaders to improve organizational performance, from strategy right down to operational performance metrics and process improvements.

The MDMOTO Group is their business and they follow a model called ARIA, which stands for Adventure, Research, Investing, and Advising.

Deyanira (Deja) Mendoza Dominguez, PEng, PMP- Instructor's Assistant

Deyanira (Deya) Mendoza is a Chemical Engineer, certified as a Professional Engineer (P.Eng) in BC, and a certified and designated Project Management Professional (PMP). She is an award-winning mentor with EGBC and an alumna of the Governor General’s Canadian Leadership Conference 2022. Deya’s moto is: “making the impossible possible”. Her strengths are: Learner, Discipline, Responsibility, Harmony, and Maximizer.

She has worked in diverse industries from research and education to seniors’ care, with significant experience in construction, manufacturing, and supply chain. As a management consultant she works with business leaders to improve organizational performance, from strategy right down to operational performance metrics and process improvements.

The MDMOTO Group is their business and they follow a model called ARIA, which stands for Adventure, Research, Investing, and Advising.