TRAINING.

Overview

After participating in this course, you will be able to:

• Point out at least 10 ways to identify and address microaggressions on your team
• Explain at least 10 strategies to create a culture of belonging
• Give examples of at least 10 different types of unconscious biases and how they can manifest in the workplace
• Identify at least five ways to better understand the lived experiences of historically marginalized groups and how to think outside of your own perspective
• List at least 10 preferred terms and non-stigmatizing language for select population groups

Description
The course provides a concise overview of microaggressions. These everyday, subtle interactions or behaviours communicate some bias against historically marginalized groups and anyone from any background. The difference between microaggressions and overt discrimination or macroaggressions is that people who commit microaggressions might not even be aware of them.

These actions may not necessarily have harmful intent but can be interpreted as slights, indignities, put-downs, and insults. Microaggression awareness is essential for Technical Professionals. This is because social perceptiveness -- being aware of others' reactions and understanding why they react as they do - is a core skill for practitioners. As arbiters of truth and guardians of sensitive personal and company information, practitioners must be effective communicators and active listeners to earn and retain the trust of clients, co-workers and business partners from every segment of society.

You'll walk away from the course with a foundational awareness of microaggressions and how to address all people more inclusively and respectfully. You'll also discover how to communicate more empathetically and in nuanced ways that integrate more complex world views.

Who Should Attend
Practitioners who want a foundational understanding of microaggressions and how to better communicate with all people in more inclusive, empathetic, and nuanced ways that integrate more complex world views.

Please note: You can check other time zones here.

Syllabus

Course Outline

• What are microaggressions?
• Different forms of microaggressions
• Types of (unintended) oppression
• Privileged identities
• Marginalized groups
• Cognitive mechanisms contributing to cultural insensitivity or blindness
• How to recognize and overcome unconscious bias
• Reflective awareness 
• Active listening techniques
• Guiding principles of inclusive communication
• Preferred terms for select population groups
• How to recognize and avoid microaggressions
• How to be culturally humble and competent

Instructor

Garrett has over two decades of Internet experience and is an award-winning Internet speaker, webcaster, professional development technologist and former management adviser for Price Waterhouse.

Since 1995, he's authored three books (World Business Resources.com, How to Conquer the World, Advanced Googling), published hundreds of articles and columns in leading business and lifestyle publications, and delivered more than 1,000 seminars and webinars on Internet strategy. His clients include Fortune 500 companies and leading accounting, engineering, medical, legal and professional sports organizations worldwide.

Full Disclosure: Garrett is an independent Certified Management Consultant (CMC) who provides objective information and is not affiliated with Google or any of the technologies discussed in the course.