TRAINING.

Overview

By the end of this course, you will be able to:

• Better navigate the new normal in changing environments
• Understand how communication is impacted and how to create strategies around work styles, values, stressors, conflict styles, talents, and outcomes
• Build trust and credibility with tools like the Credibility Continuum
• Give and receive feedback with the three types of feedback
• Reset expectations for the team that will keep them moving forward through challenging or uncertain times.

Description

This session focuses on helping teams in changing environments navigate the new normal. Discussion points include what an individual needs in times of uncertainty through exploring how communication is impacted when introducing pressure and its effects on work styles, values, stressors, conflict styles, talents, and outcomes. Participants will discover how to build trust and credibility with tools like the Credibility Continuum.

We will also explore why giving and receiving three types of feedback is critical to positive outcomes, how to gain maximum benefit from performance reviews, and resetting expectations that will keep the team moving forward through challenging or uncertain times.

Objectives

• Help teams navigate the new normal in changing environments.
• Explore how communication is impacted by introducing pressure and its effects on work styles, values, stressors, conflict styles, talents, and outcomes.
• Discover how to build trust and credibility with tools like the Credibility Continuum.
• Explore why giving and receiving three types of feedback is critical to positive outcomes.
• Learn how to gain maximum benefit from performance reviews
• Reset expectations that keep the team moving forward through challenging or uncertain times.

Deliverables

• Increased understanding of how to navigate the new normal in changing environments.
• Improved communication skills and understanding of how pressure impacts work styles, values, stressors, conflict styles, talents, and outcomes.
• Increased trust and credibility within the team.
• Improved ability to give and receive feedback for positive outcomes.
• Increased effectiveness of performance reviews

Please note: You can check other time zones here.

Instructor

Kendria Taylor, M.S.

Kendria is a dynamic Learning and Development professional with over 20 years of experience across education, corporate, and nonprofit sectors. Renowned for her high-energy and engaging facilitation style, she delivers experiential training sessions that are both impactful and memorable. Her “out-of-the-box” methods consistently produce innovative, long-lasting results tailored to organizational needs, keeping participants excited and engaged.

Kendria specializes in developing and retaining talent through training in communication, collaboration, and conflict navigation. She has a unique ability to capture attention—even during challenging times like the post-lunch slump—by getting participants out of their seats, laughing, and fully engaged.

Before founding TG8 Solutions Insight, Kendria held leadership roles, including Senior Consultant Director, Vice President, and Interim CEO. Her expertise in operations and organizational development drove measurable success in every role.

Kendria’s credentials include:

• Master’s degree in Family Studies
• TMCA Credentialed Mediator (specializing in Workplace Disputes, Civil and Family Mediation)
• Certificates in Diversity, Equity, and Inclusion Practices
• Women’s Entrepreneurship Certificate (Cornell University)
• Goldman Sachs 10K Small Business Scholar

Her clientele includes respected organizations like Chas Bank, American Society for Quality, Georgia Power, Lockheed Martin, Texas Instruments, Shiner Bock Beers, and many more. Her work has consistently led to improved employee engagement, enhanced communication, and increased productivity, demonstrating her ability to make a tangible difference in the organizations she serves.

Whether developing future leaders, navigating workplace challenges, or cultivating a culture of innovation, Kendria equips organizations with tools they need to thrive in a competitive landscape.