TRAINING.

Overview

After participating in this course, you will be able to:

• Gain insight into yourself and others and innate conflict responses
• Understand why people act in difficult ways and learn how to determine their style in conflict
• Recognize destructive behaviours and your role in the anger arousal cycle (anger triggers)
• Develop strategies to deal with emotions that accompany conflict
• Create a successful conflict strategic plan for your team to become more effective
• Address conflict through productive communication and understanding of where conflict originates
• Create a successful conflict strategic plan for your team to become more effective

Description
Through group-guided discussions, case study scenarios and a DiSC assessment tool, this unique EPIC workshop will assist participants in achieving a deeper understanding of themselves and others in conflict. Become aware of the behaviours that cause conflict and learn how to control your responses by keeping your communications calm and productive. Learn techniques to prevent uncomfortable work situations and the critical skill of applying the DiSC styles of dealing with conflict more efficiently, thereby improving relationships and increasing team productivity.

Instructors: Dr. Brian Dominguez will be assisted by Professional Engineer Deyanira Mendoza

Course Outline:

• Introduction
• DiSC tool (prevention and resolution of conflict)
• Defining and understanding the conflict style of yourself and others
• Cost of conflict avoidance and dysfunctional conflict
• The benefit of preventive conflict resolution immediately before it happens
• Building understanding and techniques for dealing with conflict
• Preventing and dealing with difficult behaviours
• Constructive route to agreement and productivity
• Wrap-up

Who Should Attend
Employees who Interact with People • Administrative and HR staff • Supervisor, Front line Staff • Professional Dealing with Difficult People • Staff who Manage Telephone Calls with the Public, Clients • Anyone Dealing with People in a Professional Setting • Executive Leaders (Superintendents, Directors)

Special Features & Requirements

The DiSC Tool used for this course is Productive Conflict

The DiSC individual profiles will be included for students to review before class. This will provide students with better insight in their own behaviour, as well as self-awareness moving forward through the course material. In addition, the course is based on leadership improvement and soft skills. It is a requirement that every student has their own laptop/computer with their webcam activated for the duration of the course. Body language and visual clues are 50 % of how humans communicate, therefore these resources are required to establish maximum student participation. This will ensure a more beneficial learning experience for everyone!

Please note: You can check other time zones here.

Syllabus

Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

EPIC DiSC Tool (Prevention and Resolution of Conflict)

• Understanding your conflict profile
• Understanding other's behaviour in conflict profile

Defining and Understanding Conflict Style of Yourself and Others

• What is conflict
• How does it happen
• A wide look at conflict

Cost of Conflict

• The cost of conflict in today’s world
• Why is conflict different between multigenerational and personality?

The benefit of Preventive Conflict Resolution Immediately Before it Happens

• Conflict prevention is a productive tool
• Recognize how to prevent conflict in your life

Building Understanding and Techniques for Dealing with Conflict

• Understanding the roots of conflict and analyzing what is really going on
• Developing techniques to deal with conflict

Preventing and Dealing with Difficult Situations

• Dealing with a difficult situation
• Dealing with difficult people/clients
• Dealing with your own emotions (EQ)

Constructive Route to Agreement and Productivity

• How to achieve a common goal through conflict
• How to make your team more productive and competitive

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment

Instructor

Brian Dominguez, DSocSci, MAL, CPIM

Dr. Brian Dominguez is a Doctor of Applied and Interdisciplinary Social Sciences (DSocSci), has a Master’s in Leadership, is certified in operations management, and holds a professional designation in production and inventory management (CPIM). Brian’s moto is: “learn and apply, learn and apply, learn and apply”. His strengths are: Learner, Achiever, Focus, Analytic, Input.

He has worked in diverse industries from research and education to seniors’ care, with significant experience in construction, manufacturing, and supply chain. As management consultants he works with business leaders to improve organizational performance, from strategy right down to operational performance metrics and process improvements.

The MDMOTO Group is their business and they follow a model called ARIA, which stands for Adventure, Research, Investing, and Advising.

Deyanira (Deja) Mendoza Dominguez, PEng, PMP- Instructor's Assistant

Deyanira (Deya) Mendoza is a Chemical Engineer, certified as a Professional Engineer (P.Eng) in BC, and a certified and designated Project Management Professional (PMP). She is an award-winning mentor with EGBC and an alumna of the Governor General’s Canadian Leadership Conference 2022. Deya’s moto is: “making the impossible possible”. Her strengths are: Learner, Discipline, Responsibility, Harmony, and Maximizer.

She has worked in diverse industries from research and education to seniors’ care, with significant experience in construction, manufacturing, and supply chain. As a management consultant she works with business leaders to improve organizational performance, from strategy right down to operational performance metrics and process improvements.

The MDMOTO Group is their business and they follow a model called ARIA, which stands for Adventure, Research, Investing, and Advising.