The Power of Productive Conflict

Online /
Jun 5 - 6, 2023 /
Course Code: 14-0602-ONL23

The confirmation of this course depends on early registration; Register early to avoid the postponement or cancellation of a course.
  • Overview
  • Syllabus
  • Instructor


Please note, This instructor-led course has specific dates and times:
This course is held online over 2 days on the following schedule (All times in Eastern Time Zone):

9:30 am to 2:30 pm Eastern (Will include 30 minute lunch break)

After participating in this course, you will be able to:

  • Gain insight into yourself and others and innate conflict responses
  • Understand why people act in difficult ways and learn how to determine their style in conflict
  • Recognize destructive behaviours and your role in the anger arousal cycle (anger triggers)
  • Develop strategies to deal with emotions that accompany conflict
  • Create a successful conflict strategic plan for your team to become more effective
  • Address conflict through productive communication and understanding of where conflict originates
  • Create a successful conflict strategic plan for your team to become more effective

Through group guided discussions, case study scenarios and a DiSC assessment tool, this unique EPIC workshop will assist participants in achieving a deeper understanding of themselves and others in conflict. Become aware of the behaviours that cause conflict and learn how to control your responses by keeping your communications calm and productive. Learn techniques to prevent uncomfortable work situations and the critical skill of how to apply the DiSC styles of dealing with conflict more efficiently, thereby improving relationships and increasing team productivity.

Course Outline:

  • Introduction
  • DiSC tool (prevention and resolution of conflict)
  • Defining and understanding conflict style of yourself and others
  • Cost of conflict avoidance and dysfunctional conflict
  • Benefit of preventive conflict resolution immediately before it happens
  • Building understanding and techniques for dealing with conflict
  • Preventing and dealing with difficult behaviours
  • Constructive route to agreement and productivity
  • Wrap-up

Who Should Attend
Employees who Interact with People • Administrative and HR staff • Supervisor, Front line Staff • Professional Dealing with Difficult People • Staff who Manage Telephone Call with Public, Clients • Anyone Dealing with People in a Professional Setting • Executive Leaders (Superintendents, Directors)

Special Features & Requirements

The DiSC Tool used for this course is Productive Conflict

The DiSC individual profiles will be included for students to review before class. This will provide students with better insight in their own behaviour, as well as self-awareness moving forward through the course material. In addition, the course is based on leadership improvement and soft skills. It is a requirement that every student has their own laptop/computer with their web cam activated for the duration of the course. Body language and visual clues are 50 % of how humans communicate, therefore these resources are required to establish maximum student participation. This will ensure a more beneficial learning experience for everyone!

More Information

Time: 9:30 AM - 2:30 PM Eastern Time

Please note: You can check other time zones here.


Welcome, Introduction, Workshop Preview, Learning Outcomes and the Assessment Method

EPIC DiSC Tool (Prevention and Resolution of Conflict)

  • Understanding your conflict profile
  • Understanding others behaviour in conflict profile

Defining and Understanding Conflict Style of Yourself and Others

  • What is conflict
  • How does it happen
  • A wide look at conflict

Cost of Conflict

  • The cost of conflict in today’s world
  • Why is conflict different between multigenerational and personality?

Benefit of Preventive Conflict Resolution Immediately Before it Happens

  • Conflict prevention is a productive tool
  • Recognize how to prevent conflict in your life

Building Understanding and Techniques for Dealing with Conflict

  • Understanding the roots of conflict and analyze what is really going on
  • Developing techniques to deal with conflict

Preventing and Dealing with Difficult Situation

  • Dealing with difficult situation
  • Dealing with difficult people / clients
  • Dealing with your own emotions (EQ)

Constructive Route to Agreement and Productivity

  • How to achieve a common goal through conflict
  • How to make your team more productive and competitive

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment


Gabriel Chartier, MMM, MSM, CD, MA

Gabriel Chartier, MMM, MSM, CD, MA, is a retired Canadian Armed Forces (CAF) commissioned officer and senior educator with over 30 years proven experience specializing in organizational leadership, human interaction, team building, and emotional intelligence. His well-developed capacity to build trusting relationships, enthuse, motivate and encourage collaboration from stakeholders, staff and managements, has proven him to be an invaluable asset to multiple projects. Gabriel undoubtedly leads by example and can successfully motivate and facilitate effective training programs. Skilled in bringing learning to life, Gabriel develops session plans and provides training to staff with varying levels of need including front line leaders. His presentation style is energetic, anecdotal and learner-focused, with a view not only to help participants improve their knowledge levels, but also to enhance their willingness and ability to apply what they have learned in a practical setting. Gabriel is a consummate, dedicated professional who understands the leadership challenges that organizations face today; a true educator for the 21st century!.

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Fee & Credits

$765 + taxes

  • 0.9 Continuing Education Units (CEUs)
  • 9 Professional Development Hours (PDHs)
  • ECAA Annual Professional Development Points

Group Training
This course can be customized and delivered to your group of staff at your facility, saving time and money.
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Canada Job Grant
The cost of this course could be covered by Canada Job Grant.

Your company may be eligible for funding! LEARN MORE