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Course Withdrawal, Refund, and Cancellation

If you wish to withdraw from a course, you must advise us by email, including the official payment receipt. Our policies regarding refunds are:

Fourteen or more business days in advance: A full refund minus $100.00 administration charge.

Seven to Thirteen business days in advance: You can transfer to another course or request a non-refundable credit, valid for one year, which can be used towards another EPIC course.

Less than Seven business days in advance, cancellation/refund is no longer an option.

** If EPIC has to cancel a course, a full refund will be issued to the attendee.

Engagement in Learning:
Learning is an active process that requires commitment and participation. Students are expected to take ownership of their education while instructors facilitate and guide them. EPIC takes pride in its contribution to the engineering profession by providing training that makes engineers better. We believe that the honourable approach to this is through helping engineers become better at thinking creatively from first principles when faced with technical problems, not through providing shortcuts that discourage learning and promote complacency.

Student's Role:

• Engage with course materials, ask questions, and contribute to discussions.
• Dedicate appropriate time outside class to study.
• Come to class prepared, having reviewed relevant materials and homework.
• Take responsibility for understanding the fundamentals and applying them to solve problems.
• Prepare to approach exam questions using critical thinking from first principles.
• Participate actively in group assignments and projects.
• Offer help and encouragement to peers who may be struggling.
• Share knowledge and resources responsibly while adhering to academic integrity.
• Course materials are copyrighted by the instructor and are not to be shared without explicit consent from the instructor.

Instructor's Role:

• Act as the facilitator, guide, and coach.
• Provide clear instructions, constructive feedback, and support for all students.
• Make a variety of resources available, such as notes.
• Instructors are not required to interact with students outside of class time; however, they may respond to emailed questions at their own discretion.
• Instructors may adjust the course schedule based on exam schedules.
• In certain situations, an instructor may need to cancel and reschedule a session. This is handled on a case-by-case basis and is up to the instructors' discretion.

Student/Instructor Code of Conduct:
The following guidelines outline expectations for maintaining a respectful and productive learning environment in continuing education courses.

• All participants are expected to contribute to a positive and inclusive atmosphere conducive to learning and respectful of one another.
• Insults, disrespectful behaviour or the use of foul language will not be tolerated under any circumstances.
• Students must engage respectfully with peers and instructors, fostering an environment where everyone feels safe to learn and share ideas.
• Failure to adhere to these principles may result in removal from the course at the instructor's discretion.