Conflict and How to Deal with it as a Manager

After participating in this course, you will be able to:

• Effectively listen to become empowered with strategies to resolve conflict situations
• Re-frame negativity into positivity to get agreements and buy-in
• Engage in “solutioneering” to problem-solve challenging disputes
• Analyze different conflict personality styles to meet their needs and find solutions
• Effectively deflect conflict with different personalities and build powerful, lasting business relationships

Description
How comfortable are you with conflict? As a new manager, especially if promoted from within, you must establish the credibility and respect you deserve with your former colleagues. Even if you are a new manager just joining a company, your subordinates and managers will test you until you earn their trust and respect. You may find yourself dealing with challenges from former colleagues and new subordinates who resist your direction and goals. You will be expected to handle conflict between your subordinates.

Conflict is inevitable, but with powerful transformation tools, you will emerge as a strong, respected, yet well-liked supervisor.

Who Should Attend

• New managers
• Seasoned supervisors
• Those who are preparing to become a manager.
• Eager employees desiring to be acknowledged as respected leaders.

Course Outline

• Analyze and strategize using conflict management styles.
• Demonstrate effective listening, re-framing, and confronting.
• Practice anger reduction to reach a resolution.
• Transform discord into accord to resolve disputes.