Terms and Conditions.

Online Courses

Group Discounts

For organizations sending more than one participant, the following discounts to the course fee apply: 10% discount to the second, 15% to the third, 20% to the fourth and 25% to the fifth and subsequent registrations. Group discount cannot be applied with any other discounts or promotions.

CEU and PDH Registration Requirements

In order to earn validated CEUs and PDHs for a course, EPIC is required to submit the participant's name and email address to the Engineering Institute of Canada (EIC). EIC will only use this information to record the credit hours and will not share or use the information for any other purposes, other than a possible survey about this EPIC course.

Course Withdrawal, Cancellation and Rescheduling

If you wish to withdraw from a course, you must advise us by email, including the official payment receipt.

Our policies regarding refunds are:

  • Fourteen or more business days in advance: a full refund minus $100.00 administration charge.
  • Seven to Thirteen business days in advance: You can transfer to another course or request a non-refundable credit, valid for one year, which can be used towards another EPIC course. Credits are transferable within your organization.
  • Less than Seven business days in advance: You may send someone else to take your place without any additional cost (Email our registrar the name and email address) or request your course notes to be emailed to you.

If an instructor is not available due to unforeseen circumstances, another instructor of equal ability will be substituted.

Please note that the criteria on which CEUs are awarded are based on attendees full presence and participation in the workshops/case studies/discussions. If you need to leave early please inform the instructor so that we can adjust the number of CEUs accordingly.

Those who fail to show up for the course or withdraw without providing sufficient notice will be subject to the full invoiced course fee.

**If EPIC has to cancel a course, a full refund will be issued to the attendee.

Technical Exams Preparation Program

Cancellation & Refund Policy:

  • If cancellation occurs before the second class starts, a full refund minus a $100 administration fee will be issued.
  • If cancellation occurs after the second class has started, no refunds will be issued.

Transfer Policy:

  • Participants can request to transfer their registration to another course that is currently ongoing and has available spaces. This transfer request may be made before the second session of the course without incurring any penalty.
  • Transfers requested after the second session will be subject to availability and will incur a $100 administration fee.

Late Registrations:

  • Registrations will not be accepted after one class of the course has occurred.

Cancellation by EPIC:

  • If EPIC needs to cancel a course (e.g., due to low enrollment or unforeseen circumstances), participants will receive a full refund or the option to transfer to another course (valid for one year).