Policies, Terms, and Conditions.

Online Public Courses Policies, Terms and Conditions

Group Discounts

For organizations sending more than one participant, the following discounts to the course fee apply: 10% discount to the second, 15% to the third, 20% to the fourth and 25% to the fifth and subsequent registrations. Group discount cannot be applied with any other discounts or promotions.

CEU and PDH Registration Requirements

In order to earn validated CEUs and PDHs for a course, EPIC is required to submit the participant's name and email address to the Engineering Institute of Canada (EIC). EIC will only use this information to record the credit hours and will not share or use the information for any other purposes, other than a possible survey about this EPIC course.

Please note that the criteria for receiving CEUs is full attendance and participation in the workshops, case studies, discussions, etc. If you must leave early, your CEUs will be awarded based on engagement and length of participation.

Course Withdrawal, Cancellation and Rescheduling

If you wish to withdraw from a course, you must advise us by email, including the official payment receipt.

Our policies regarding refunds are:

• Fourteen or more business days in advance: a full refund minus $100.00 administration charge.
• Seven to Thirteen business days in advance: You can transfer to another course or request a non-refundable credit, valid for one year, which can be used towards another EPIC course. Credits are transferable within your organization.
• Less than Seven business days in advance: You may send someone else to take your place without any additional cost (Email our registrar the name and email address) or request your course notes to be emailed to you.

If an instructor is not available due to unforeseen circumstances, another instructor of equal ability will be substituted.

Please note that the criteria on which CEUs are awarded are based on attendees full presence and participation in the workshops/case studies/discussions. If you need to leave early please inform the instructor so that we can adjust the number of CEUs accordingly.

Those who fail to show up for the course or withdraw without providing sufficient notice will be subject to the full invoiced course fee.

**If EPIC has to cancel a course, a full refund will be issued to the attendee.

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Technical Exams Preparation Program Policies, Terms and Conditions

Cancellation & Refund Policy

• If cancellation occurs before the second class starts, a full refund minus a $100 administration fee will be issued.
• If cancellation occurs after the second class has started, no refunds will be issued.

Transfer Policy

• Participants can request to transfer their registration to another course that is currently ongoing and has available spaces. This transfer request may be made before the second session of the course without incurring any penalty.
• Transfers requested after the second session will be subject to availability and will incur a $100 administration fee.

Late Registrations

• Registrations will not be accepted after one class of the course has occurred.

Cancellation by EPIC

• If EPIC needs to cancel a course (e.g., due to low enrollment or unforeseen circumstances), participants will receive a full refund or the option to transfer to another course (valid for one year).

Engagement in Learning

Learning is an active process that requires commitment and participation. Students are expected to take ownership of their education while instructors facilitate and guide them. EPIC takes pride in its contribution to the engineering profession by providing training that makes engineers better. We believe that the honourable approach to this is through helping engineers become better at thinking creatively from first principles when faced with technical problems, not through providing shortcuts that discourage learning and promote complacency.

Student's Role

• Engage with course materials, ask questions, and contribute to discussions.
• Dedicate appropriate time outside class to study-typically 10 hours per week per course.
• Come to class prepared, having reviewed relevant materials and homework.
• Take responsibility for understanding the fundamentals and applying them to solve problems.
• Prepare to approach exam questions using critical thinking from first principles.
• Participate actively in group assignments and projects.
• Offer help and encouragement to peers who may be struggling.
• Share knowledge and resources responsibly while adhering to academic integrity.
• Course materials are copyrighted by the instructor and are not to be shared without explicit consent from the instructor.

Instructor's Role

• Act as the facilitator, guide, and coach.
• Provide clear instructions, constructive feedback, and support for all students.
• Make a variety of resources available, such as notes, recorded classes, and/or web links, if deemed beneficial to learning.
• Instructors are not required to interact with students outside of class time; however, they may respond to emailed questions at their own discretion.
• Instructors may adjust the course schedule based on exam schedules.
• In certain situations, an instructor may need to cancel and reschedule a session. This is handled on a case-by-case basis and is up to the instructors' discretion.

Student/Instructor Code of Conduct

The following guidelines outline expectations for maintaining a respectful and productive learning environment in continuing education courses.

• All participants are expected to contribute to a positive and inclusive atmosphere conducive to learning and respectful of one another.
• Insults, disrespectful behaviour or the use of foul language will not be tolerated under any circumstances.
• Students must engage respectfully with peers and instructors, fostering an environment where everyone feels safe to learn and share ideas.
• Failure to adhere to these principles may result in removal from the course at the instructor’s discretion.

Technical Exams Preparation Program FAQs

Will the classes be recorded?

• Instructors may choose to record classes and share them with students to enhance learning.
• The recording of classes by participants is not allowed.

How many hours do I need to study?

• About 10 hours per week per course is expected for studying. This is an integral part of ensuring success. Simply attending classes is not sufficient.
• Student active participation is required during and outside class time.
• The instructor's role is to facilitate and guide students to understand the material to prepare them to be better engineers, not to prepare them to simply pass their exams.

Will I get solutions to old exam problems?

• The focus of the course is on teaching the fundamentals of engineering and making sure that those foundations are understood.
• The focus is on teaching students to think from first principles and therefore allowing them to apply their knowledge to solve any exam question that might come up.
• Previous exam questions made available by the regulatory bodies are typically used as supporting materials for learning. However, the focus of the class is to understand the first principles to react and adapt to ever-changing exam questions and formats.

Can I email my instructor with questions?

• Instructors, at their own discretion, may respond to email questions related to a student's learning. However, we ask that the number of email questions be limited as the shared learning experience is intended for the entire class. Note that in certain examples, an instructor may defer some questions to the online session to share the transfer of knowledge with the entire class