Fundamentals of Leadership and Management

By the end of this course, you will be able to:

• Clarify your responsibilities as a leader and establish trust within your team

• Adapt your leadership and communication approach to different behavioural styles and workplace situations

• Use emotional intelligence to manage your responses and work more effectively with others

• Delegate responsibilities, provide constructive feedback, and address performance concerns

• Support team effectiveness, resolve conflict, and guide employees through organizational change

Description

Moving into a leadership or management role requires a significant shift in how you contribute to results. Success depends less on completing work independently and more on setting expectations, building trust, delegating effectively, addressing conflict, and helping others perform. Without a clear approach, new and experienced managers can struggle to balance operational responsibilities with the demands of leading people.

This course provides a practical framework for understanding your role as a leader and responding to the varied needs of employees and teams. You will examine your own behavioural style through the DiSC Classic 2.0 assessment and learn how communication preferences, emotional intelligence, sources of influence, and situational factors affect leadership effectiveness.

Through applied exercises, you will practise delegation, feedback, decision-making, conflict resolution, and performance conversations. You will leave better prepared to communicate expectations, adapt your leadership approach, and address team challenges with greater consistency. The course will help you make sound people-management decisions, support employee engagement and accountability, and connect day-to-day leadership practices with organizational values, change, vision, mission, and strategy.

Who Should Attend

This course is designed for:

• Managers and supervisors responsible for leading employees or teams

• Recently promoted leaders transitioning from individual contributor roles

• Project managers who coordinate people and work across teams

• Business owners responsible for employee performance and organizational direction

• Directors and vice-presidents seeking to strengthen their leadership practices

The course includes an individual DiSC Classic 2.0 assessment, which participants will review before class to support self-awareness and applied learning.

Each participant must have access to a computer or laptop with a webcam activated for the duration of the course.

Day 1

• Team Building

  • Trust and COG’s Ladder

• Human Behaviour

  • DiSC profiles, Duty assignments, job motivations, Profile counseling, and job mismatches

• Emotional Intelligence

  • Self-awareness, Self-regulation, self-motivation, social skills

Day 2

• Situational Leadership

  • Readiness matrix, leadership styles

• Leadership and Power

  • 4 types of positional power, 3-types of personal power

Day 3

• Decision Analysis

• Effective Communication Skills

• Performance Management

• Conflict Resolution

• Organizational Values

Day 4

• Organizational Change

  • Reaction to change, change stages

• Vision, Mission, and Strategy

Test-Questions and Answers and Feedback to Participants on Achievement of Learning Outcomes

Concluding Remarks and Final Adjournment