TRAINING.

Overview

After participating in this course, you will be able to:

• Manage communication styles and different personalities in the work environment
• Communicate and listen effectively to minimize conflict and motivate teams
• Use strategies, techniques, and tools for problem-solving and decision making
• Respond professionally under stress and delicate situations.
• Using the SADE model effectively

Description
This session entails managing communication styles and different personalities in the work environment. From the antagonist to the resistant, how do you communicate and listen to minimize conflict and motivate your teams? This session provides strategies for working together under pressure, engaging strengths and talents, and responding professionally under stress and delicate situations.

Participants will walk away with tools such as the SADE model, an understanding of the four listening styles, and other critical problem-solving and decision-making methods.

Objectives:

• Manage communication styles and different personalities in the work environment
• Communicate and listen effectively to minimize conflict and motivate teams
• Responding professionally under stress and delicate situations
• Problem-solving and decision-making techniques
• Engaging strengths and talents

Deliverables:

• Roadmap of strategies for working together under pressure
• Techniques for engaging strengths and talents and responding professionally under stress and delicate situations
• Tools for problem-solving and decision making
• Understanding of the four listening styles

Please note: You can check other time zones here.

Instructor

Kendria Taylor, M.S.

Kendria is a dynamic Learning and Development professional with over 20 years of experience across education, corporate, and nonprofit sectors. Renowned for her high-energy and engaging facilitation style, she delivers experiential training sessions that are both impactful and memorable. Her “out-of-the-box” methods consistently produce innovative, long-lasting results tailored to organizational needs, keeping participants excited and engaged.

Kendria specializes in developing and retaining talent through training in communication, collaboration, and conflict navigation. She has a unique ability to capture attention—even during challenging times like the post-lunch slump—by getting participants out of their seats, laughing, and fully engaged.

Before founding TG8 Solutions Insight, Kendria held leadership roles, including Senior Consultant Director, Vice President, and Interim CEO. Her expertise in operations and organizational development drove measurable success in every role.

Kendria’s credentials include:

• Master’s degree in Family Studies
• TMCA Credentialed Mediator (specializing in Workplace Disputes, Civil and Family Mediation)
• Certificates in Diversity, Equity, and Inclusion Practices
• Women’s Entrepreneurship Certificate (Cornell University)
• Goldman Sachs 10K Small Business Scholar

Her clientele includes respected organizations like Chas Bank, American Society for Quality, Georgia Power, Lockheed Martin, Texas Instruments, Shiner Bock Beers, and many more. Her work has consistently led to improved employee engagement, enhanced communication, and increased productivity, demonstrating her ability to make a tangible difference in the organizations she serves.

Whether developing future leaders, navigating workplace challenges, or cultivating a culture of innovation, Kendria equips organizations with tools they need to thrive in a competitive landscape.